Refund & Cancellation Policy

📅 Last Updated: February 2025

We want you to be completely satisfied with your FirstTap NFC cards. Refunds are available under these conditions:

Order Not Yet Printed: 100% refund if requested within 24 hours and production hasn't started
Quality Issues: Full refund for damaged, defective, or incorrectly printed cards upon return
Non-Receipt: Full refund if cards are lost in transit (with insurance claim)
Design Errors: Reprinting at no cost if we make design mistakes; refund available if you reject reprint
Beyond 24 Hours: Custom orders cannot be refunded after production begins unless defective

Step 1

Contact our support team at refunds@firsttap.in with your order number

Step 2

Provide reason for refund and attach photos if it's a quality issue

Step 3

We'll review your request and respond within 2 business days

Step 4

If approved, return shipping label will be provided (we cover return shipping)

Step 5

Once received and inspected, refund processes to original payment method

Refund Approval: Within 2 business days of request submission
Return Shipping: We provide prepaid return label; allow 5-7 business days for return
Quality Inspection: We inspect returned items within 3 business days
Refund Processing: Credit card refunds process in 5-7 business days; bank transfers in 7-10 days
Total Timeline: Average 15-21 days from approval to your account

Before Design Approval: Free cancellation anytime before you approve final design
Within 24 Hours of Approval: 100% refund if production hasn't started
After 24 Hours: 50% restocking fee applies; remaining amount refunded
After Printing: No cancellation available; cards will be shipped as ordered
Deposit Orders: Deposit is non-refundable; balance refunded if cancelled before production

To cancel an order, email orders@firsttap.in with your order number and cancellation reason.

Have questions about our refund policy? We're here to help!

Email: refunds@firsttap.in
WhatsApp: +91-XXXXX-XXXXX (available 9 AM - 6 PM IST)
Response Time: Usually within 2 hours during business hours
If you're unsatisfied with our resolution, we offer neutral third-party dispute resolution

⚠️ Note: Customized orders have different terms. Check your order confirmation for specific cancellation policies.